Returns + Exchanges

Return Policy

At ecomus, we strive to provide you with the best possible shopping experience. However, we understand that sometimes things may not go as expected. Whether you’ve received a damaged product, an incorrect order, or you simply changed your mind, we are here to help with our comprehensive return policy.

Please read our return policy carefully to understand the process, eligibility, timelines, and exceptions related to returning or exchanging a product. By purchasing from Pehunt, you agree to the terms outlined in this return policy.

1. General Eligibility for Returns

Products purchased from our website can generally be returned under the following conditions:

• The return request is initiated within 7 days of the delivery date (the exact number of days may vary based on the product category or promotional offers).
• The product is in its original, unused, and undamaged condition, with all tags, labels, and packaging intact.
• You have proof of purchase, such as an order confirmation, receipt, or invoice.
• The product is eligible for return according to our product-specific return policy (see section on Non-Returnable Items).

Products that do not meet the above conditions will not be accepted for return, and no refunds or exchanges will be provided in such cases.

2. Return Process

Step 1: Initiating a Return

If you wish to return an item, you must initiate a return request through one of the following methods:

• Log into your account on our website, navigate to the “Order History” section, and select the option to request a return for the relevant order.
• Contact our customer support team at care@pehunt.in to assist you with the return process.

When initiating a return, please provide the following information:

• Order number
• Product name(s) and SKU/ID (if applicable)
• Reason for return (e.g., damaged, incorrect item, changed mind, etc.)
• Photographs of the product and packaging (if the product is damaged or defective)

Step 2: Approval of Return Request

Once your return request has been submitted, our customer support team will review the information provided and determine whether your request meets our return criteria. If your return is approved, you will receive a confirmation email with instructions for shipping the product back to us.

Step 3: Shipping the Return

You are responsible for shipping the product back to us unless the product is defective or incorrect. Please follow the instructions provided in the return approval email, including:

• Properly packaging the product to avoid damage during transit.
• Using a reliable shipping service that provides tracking and insurance. We are not responsible for lost or damaged packages during return shipping.
• Clearly labeling the return package with the return address and any return authorization number (if provided).

Once your return has been received and inspected, you will be notified of the outcome (see section on Refunds for further details).

3. Refund Process

Refund Eligibility

If your return is approved after our inspection, we will process your refund in accordance with the original payment method used to make the purchase. Refunds will generally be issued within 10 business days after the returned product is received and inspected.

Please note that the following conditions may affect your refund:

• Shipping fees (including return shipping) are non-refundable unless the product was defective or incorrect.
• If the product is returned in a condition that does not meet our return eligibility criteria, you will not be eligible for a refund, and the product will be shipped back to you at your expense.

Refund Timelines

Depending on your payment method, refunds may take the following time to process:

• Credit/Debit Card: 5-10 business days after processing the refund.
• PayPal: 3-5 business days after processing the refund.
• Bank Transfer: 7-14 business days, depending on your bank’s policies.

If the refund is delayed beyond the expected timeline, please contact our customer support team for further assistance.

4. Exchanges

We also offer exchanges for eligible products. If you wish to exchange a product for a different size, color, or model, please follow the same process for initiating a return as outlined above. Once the original product is received and inspected, we will ship the replacement item to you, subject to availability.

Exchange requests must meet the following conditions:

• The product is in new, unused, and undamaged condition, with all tags, labels, and packaging intact.
• The exchange request is initiated within 7 days of the delivery date.
• The replacement product is available in stock.

In cases where the replacement product is unavailable, we may offer a store credit or refund instead of an exchange.

5. Non-Returnable Items

Certain items are not eligible for return or exchange due to their nature or other restrictions. These non-returnable items include but are not limited to:

• Perishable goods (e.g., food, flowers, etc.)
• Personal care items (e.g., skincare, hygiene products, etc.) that have been opened or used.
• Custom-made or personalized items that were specially ordered or made to your specifications.
• Gift cards or promotional vouchers.
• Digital products (e.g., eBooks, downloadable software) that have already been delivered or downloaded.
• Clearance or “Final Sale” items marked as non-returnable at the time of purchase.

We encourage you to carefully review the product details and ensure that the item meets your needs before making a purchase, especially for non-returnable items.

6. Defective or Damaged Products

If you receive a defective or damaged product, you are eligible for a refund or replacement at no additional cost. To report a defective or damaged product, please follow these steps:

• Contact our customer support team within 7 days of delivery to initiate a return or exchange request.
• Provide photographs of the defective or damaged product, along with the original packaging.
• Return the product in its original condition (if possible), including all accessories, manuals, and packaging.

Once the product is received and inspected, we will process your refund or ship a replacement to you as soon as possible.

7. Incorrect Orders

If you receive an incorrect product (e.g., wrong item, wrong size, or color), please contact us immediately. We will correct the error by either:

• Shipping the correct product to you at no additional cost.
• Issuing a refund or store credit if the correct product is unavailable.

In such cases, we will cover the cost of return shipping for the incorrect product.

8. Return Shipping Costs

Unless otherwise specified (e.g., defective or incorrect items), return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method for your return to ensure that the product is received at our facility.

9. International Returns

If you are making a return from outside of India, please be aware of the following additional conditions:

• Return shipping fees for international orders are the responsibility of the customer.
• Customs duties and taxes are non-refundable. If you have any questions regarding customs fees for your return, please contact your local customs office.
• International returns may take longer to process due to additional customs procedures and shipping times.